Questions
The identification looks wrong.
Treat it as a guess. Try another photo with the marks, the date, or the back of the object visible. We can't authenticate an item by email.
How do I restore Lens Scan Pro?
On the iPhone, open Trove and use Restore Purchases, and make sure you are signed into the same Apple ID that paid. You can also check Settings, your name, Subscriptions.
I was charged and I want a refund.
Apple handles refunds. Go to reportaproblem.apple.com and sign in with the Apple ID that was charged. Aivana cannot see or reverse the charge.
How do I contact support?
Email store@aivanaapps.com with Trove in the subject. Do not send photos of anything you think is valuable to an address you have not confirmed, and never send payment-card numbers. We do not need them.
Restore or cancel a purchase
Purchases are billed by Apple. On the iPhone, open Settings, tap your name, then Subscriptions. Restore from the same Apple ID you used to pay. Deleting Trove does not cancel a subscription.
For a refund, use reportaproblem.apple.com with that Apple ID. Aivana cannot see or reverse the charge.
Delete data on this iPhone
Delete the app to remove its local data. Under this policy we do not keep a copy on a server, so there is nothing else for us to erase. Deleting the app does not delete contacts in iCloud or another account, photos in your library, or a subscription billed by Apple.