# Support for Trove: Scan, Value & Collect

Help for Trove: Scan, Value & Collect. Email store@aivanaapps.com and a person at Aivana LLC in New York will read it. Put Trove in the subject so it is sorted correctly.

Email: store@aivanaapps.com

## Questions

### The identification looks wrong.

Treat it as a guess. Try another photo with the marks, the date, or the back of the object visible. We can't authenticate an item by email.

### How do I restore Lens Scan Pro?

On the iPhone, open Trove and use Restore Purchases, and make sure you are signed into the same Apple ID that paid. You can also check Settings, your name, Subscriptions.

### I was charged and I want a refund.

Apple handles refunds. Go to reportaproblem.apple.com and sign in with the Apple ID that was charged. Aivana cannot see or reverse the charge.

### How do I contact support?

Email store@aivanaapps.com with Trove in the subject. Do not send photos of anything you think is valuable to an address you have not confirmed, and never send payment-card numbers. We do not need them.

## Restore or cancel a purchase

Purchases are billed by Apple. Restore with the same Apple ID, in the app or under Settings, your name, Subscriptions. Deleting the app does not cancel a subscription. Refunds: https://reportaproblem.apple.com/

## Delete data on this iPhone

Delete the app to remove its local data. Aivana does not keep a server copy under this policy. Deleting the app does not delete iCloud contacts, your photo library, or an Apple subscription.

App page: https://aivanaapps.com/apps/trove/
Source: https://aivanaapps.com/apps/trove/support/